Return Policy

Return Policy

We hope you're happy with your purchase. If you would like to return an item, please follow the steps below.

How to Return in 3 Simple Steps:

Step 1: Request return instructions via our contact form. Please include your order number, email address, and the reason for your return.

Step 2: Ship your return to the address provided, making sure to use a trackable shipping method. You are responsible for the parcel until it is safely delivered.

Step 3: Once we have received and inspected your return, we will process your refund within 5 business days.

We want to make returns as smooth and stress-free as possible. Whether something didn’t meet your expectations or you simply changed your mind — we’re here to help. Just follow the steps above, and we’ll take care of the rest.

Return Costs

Return shipping costs are the sole responsibility of the customer. We do not provide prepaid return labels. All returns must be sent using a tracked and insured shipping method.

We are not responsible for lost, delayed, or damaged return shipments. It is the customer’s responsibility to ensure the parcel arrives safely and in good condition.

Our fulfilment partner is based outside the UK; therefore, any applicable customs duties or import taxes incurred during the return process are also the responsibility of the customer.

Incorrect Address

If an incorrect address was provided at checkout, we are not responsible for any delivery issues. Please double-check your address before placing an order. If a parcel is returned or cannot be delivered due to incorrect information, the customer must contact the courier directly to resolve the issue.

 

Return Conditions

To keep our return process fair and transparent for everyone, we apply the same rules to all customers — no exceptions. The conditions below are the official terms that apply to all returns. By placing an order, you agree to these conditions.

These rules are in place to help us process returns efficiently and avoid misunderstandings. We kindly ask that you read them carefully before initiating a return. This helps prevent delays, unexpected costs, or declined refund requests.


  • Return shipping costs are the responsibility of the customer.

  • Items must be unused, unopened, and in their original (plastic) packaging to be eligible for a refund.

  • We are not responsible for lost or damaged return shipments. Always use a trackable and insured shipping method.

  • Our supplier is based outside of the UK, so any customs duties or import taxes are the customer’s responsibility.

  • All returns must be pre-approved. Returns sent without prior approval may be delayed or refused.

  • In general, sale items are non-returnable. If you still choose to return a sale item, all associated costs will be at your expense.

  • A £7.95 return processing fee will be deducted from all refunds.